About Me
I am a results-driven professional with a unique and diverse background spanning professional sports, casino hospitality, and commercial real estate management. My career has been dedicated to one central theme: mastering the art and science of the **Experience Economy**.
From managing VIP relationships for the Indiana Pacers and Hard Rock Casino to overseeing the complex daily operations of a major regional mall, I have consistently demonstrated an ability to drive revenue, build lasting customer loyalty, and lead teams in dynamic, high-stakes environments. My passion lies in understanding the customer journey and transforming every touchpoint into a memorable, valuable experience.
Core Expertise
High-Touch Relationship Management
Cultivating and retaining high-value clients and VIPs through exceptional service and personalized engagement.
Revenue Generation & Sales
Expertise in direct sales, premium service upselling, and creating experiences that drive direct revenue growth.
Complex Operations Management
Proven ability to manage large-scale facilities, complex logistics, tenant relations, and public-facing operations.
Strategic Adaptability
Adept at navigating and succeeding within the distinct cultures of sports, gaming, and commercial real estate.
Strategic Vision: 2025-2030
Pathway 1: The Sports & Entertainment Executive
Leverage my direct experience with the Indiana Pacers to take on a senior leadership role within the vibrant Indianapolis sports and entertainment ecosystem.
- Target Director-level roles in Fan Experience or Corporate Hospitality.
- Engage with organizations like the Indianapolis Colts, Indianapolis Motor Speedway, and the NCAA.
- Drive innovation in premium seating and VIP event management.
Pathway 2: The Venue & Hospitality Leader
Synthesize my entire background to lead operations at a major public venue where sports, events, and hospitality converge. **This is my primary focus.**
- Pursue senior operational roles at the Indiana Convention Center, Lucas Oil Stadium, or Gainbridge Fieldhouse.
- Apply my unique blend of sales, VIP hosting, and facility management skills.
- Aim for a C-suite position, such as Chief Experience Officer (CXO).
Pathway 3: The CX Consultant
Establish a boutique consulting firm advising Indiana businesses on creating powerful customer experiences (CX) to drive growth and loyalty.
- Develop specialized service offerings like VIP Program Design.
- Focus on the retail, sports, and hospitality sectors.
- Build a brand as a leading local authority on the Experience Economy.